Privacy Policy

Your Privacy Matters to Us

Welcome to 7jaya, Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy and personal data of every player who uses our services. This Privacy Policy explains what information we collect when you use 7jaya, how we use that information, under what circumstances we may share it, and the rights you hold as a user.

By accessing or registering an account on 7jaya, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection and processing of your data as described herein. If you do not agree with any part of this policy, we ask that you refrain from using our platform.

This policy applies to all services offered by 7jaya, including our website, mobile experience, sports betting, live casino, slots, crash games, and any promotional activities. This policy may be updated periodically; we encourage you to review it regularly to stay informed about how we protect your data.

How We Protect You

Information We Collect

We collect only the information necessary to provide you with a safe, fair, and enjoyable gaming experience on 7jaya. The categories of data we collect are as follows:

Personal Identification Data

When you register an account with 7jaya, we collect personal information to verify your identity and comply with responsible gaming standards. This includes:

• Full name as it appears on your government-issued identification document
• Date of birth (to confirm you are 21 years of age or older)
• Email address and mobile phone number (used for account communication and verification)
• Residential address (city, district, and division within Bangladesh)
• Username and password (password is stored in encrypted form only)

Technical and Usage Data

In addition to the personal data you provide, we automatically collect certain technical data when you access and use the 7jaya platform:

• IP address, device type, operating system, and browser information
• Pages visited, time spent on the platform, games played, and betting history
• Session timestamps and login activity logs

How We Use Your Information

The data we collect is used strictly for the purposes of operating a safe and compliant gaming platform. Specifically, we use your information to:

• Create, manage, and secure your 7jaya account and verify your identity
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods
• Deliver customer support and respond to inquiries or disputes promptly
• Enforce our Terms & Conditions, detect fraudulent activity, and prevent money laundering
• Personalize your gaming experience and send relevant promotional updates (only with your consent)
• Monitor platform performance, diagnose technical issues, and improve service quality

We do not use your personal data for any purpose beyond what is described above. We will always seek your consent before using your data in any new or different way.

Sharing Your Information

7jaya does not sell, rent, or trade your personal information to any third party. We may, however, share certain data with trusted partners where it is strictly necessary to operate our services. All data sharing arrangements are governed by confidentiality agreements.

Payment Service Providers

To process your financial transactions securely, we share the minimum required payment details with our authorised payment partners, including bKash, Nagad, Rocket, and Upay. These providers operate under their own privacy standards and are not permitted to use your data for any purpose other than processing your transaction.

Legal and Regulatory Requirements

We may be required by law to disclose certain information to government authorities, law enforcement agencies, or regulatory bodies in Bangladesh. In such cases, we will comply with any legally binding order or request while notifying you to the extent permitted by law.

Game Technology Partners

Our platform features games powered by reputable providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These providers may collect limited anonymised technical data for the purpose of operating their game engines and ensuring fair play. They do not receive your personally identifiable information.

Payment and Financial Data

7jaya processes all financial transactions through encrypted payment channels. We do not store complete card numbers or full mobile banking credentials on our servers. When you make a deposit via bKash, Nagad, or Rocket, the transaction is handled directly through those providers' secure systems, and only a transaction reference and amount are retained by 7jaya for account reconciliation and dispute resolution purposes.

All withdrawal requests are subject to identity verification to protect against fraud and to ensure that funds are returned to the rightful account holder. This may involve comparing the withdrawal destination with the original deposit method associated with your registered account.

Cookies and Tracking Technologies

7jaya uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences and keep your session active. Below is an overview of the types of cookies we use:

Essential Cookies

These cookies are strictly necessary for the website to function. They enable core features such as account login, session management, and secure navigation across the platform. Without these cookies, you would not be able to use 7jaya effectively.

Analytical Cookies

We use analytical cookies to understand how users interact with 7jaya — such as which pages are visited most frequently and how long users spend on the platform. This information is collected in aggregated, anonymised form and is used solely to improve our services.

Preference Cookies

Preference cookies allow 7jaya to remember choices you have made, such as your language preference, so that we can provide a more personalised experience on your next visit. You may disable these cookies in your browser settings, but doing so may limit certain features of the platform.

Data Retention

We retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting obligations. The specific retention periods we apply are as follows: account data is retained for the lifetime of your active account and for a period of five years following account closure; transaction records are retained for seven years to satisfy financial record-keeping requirements; communications with our support team are retained for three years.

Upon expiry of the applicable retention period, your personal data is securely destroyed or anonymised so that it can no longer be associated with you as an individual. If you close your account before the end of the applicable retention period, your data will still be held for the remainder of that period for legal compliance purposes.

Your Rights Over Your Data

As a user of 7jaya, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If you believe any data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to Erasure: You may request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Restrict Processing: In certain circumstances, you may ask us to limit the way we use your personal data.
• Right to Withdraw Consent: Where we process your data based on your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all verified data rights requests within 30 days. In complex cases, we may require an additional 30-day extension, of which we will notify you promptly.

Security Measures

7jaya takes data security seriously and has implemented a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account data, role-based access controls limiting staff access to personal information, and regular security reviews of our systems and infrastructure.

While we make every effort to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security; however, we are committed to maintaining a high standard of protection and to notifying you promptly in the unlikely event of a data breach that affects your personal information.

Minors and Age Restriction

7jaya is strictly an adult platform. All users must be 21 years of age or older to register an account and participate in any gaming or betting activity on our platform. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that information and close the associated account. Parents and guardians are encouraged to use device-level parental controls to prevent underage access to online gambling platforms.

Changes to This Privacy Policy

7jaya reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users by email or via an on-platform notification. Your continued use of 7jaya following the posting of any changes constitutes your acceptance of the revised policy.

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the personal information we collect. If you have any objection to any provision of a revised policy, you should stop using the 7jaya platform and contact our support team.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7jaya handles your personal data, our dedicated support team is here to help. We aim to respond to all privacy-related enquiries within two business days.

Email: [email protected]