Responsible Gaming at 7jaya

Our Commitment to Responsible Gaming

At 7jaya, we take responsible gaming seriously. We understand that while most players enjoy betting on cricket, slots, and live casino games purely for entertainment, for some individuals gambling can become a serious concern. Our platform is built with robust tools and policies to ensure that every registered player in Bangladesh can enjoy a safe, fair, and controlled experience.

We provide a full suite of responsible gaming features including deposit limits, time-out periods, self-exclusion options, and access to professional support contacts. These tools are available to all 7jaya members at any time, directly from your account settings. We strongly encourage every player to use them proactively rather than waiting until gambling becomes a problem.

Gambling should be a form of leisure — not a way to earn money or escape personal problems. We ask all players to set a personal budget before each session, never chase losses, and treat any winnings as a bonus rather than expected income. If at any point you feel that gambling is no longer fun, please make use of the support tools described on this page.

Setting Deposit Limits

One of the most effective ways to maintain control over your gambling is to set a firm deposit limit before you start playing. At 7jaya, you can configure deposit restrictions directly from your account dashboard. Limits can be applied across three timeframes:

• Daily limit — the maximum amount you can deposit in a 24-hour period.
• Weekly limit — controls total deposits across a rolling seven-day window.
• Monthly limit — ideal for players who budget on a calendar-month basis.

When you lower a deposit limit, the change takes effect immediately. When you raise a limit, a mandatory 48-hour cooling-off period applies before the increase is activated. This safeguard ensures that impulse decisions made during a losing streak do not instantly remove your budget protection.

Time-Out and Cooling-Off Periods

Sometimes all a player needs is a short break to reset. 7jaya's time-out feature allows you to temporarily suspend all gambling activity on your account without permanently closing it. You can choose a break of 24 hours, 7 days, or 30 days. During the time-out, you will not be able to log in, place bets, or make deposits. Your account balance is kept safe and becomes accessible again once the period ends.

Time-out requests take effect within minutes. They cannot be reversed mid-period — this is by design, not a technical limitation. We encourage every player who feels stressed or frustrated about recent losses to activate a time-out immediately, before playing further.

Self-Exclusion Programme

If you believe that gambling has become a serious problem in your life, 7jaya offers a formal self-exclusion programme. This allows you to close your account for a minimum period of 6 months, with options extending to 1 year or 5 years. Self-exclusion is a strong, binding commitment — once activated, the account cannot be reopened during the exclusion window under any circumstances.

To initiate self-exclusion, contact our support team at [email protected] with the subject line 'Self-Exclusion Request' and your registered account email. Our team will process your request within 24 hours and confirm the closure in writing.

Self-Assessment: Is Gambling Affecting You?

Take a moment to honestly consider the following questions. If you answer 'yes' to two or more, we strongly recommend speaking with our support team or a professional counsellor.

• ⚠️Do you spend more money on gambling than you originally planned?
• ⚠️Do you gamble to recover money you have already lost?
• ⚠️Has gambling ever caused difficulties in your relationships, job, or daily routine?
• ⚠️Do you feel anxious or irritable when you are not gambling?
• ⚠️Have you hidden your gambling activity from family members or close friends?

Answering 'yes' to any of these is not a judgment — it is a signal worth paying attention to. 7jaya's support team is available 24/7 to discuss your options in complete confidence. You can also reach out to a professional counselling service in Bangladesh for independent support.

Frequently Asked Questions

Who can use the self-exclusion feature at 7jaya?

Any registered player aged 21 or above can request self-exclusion at any time by contacting our support team. There is no minimum play requirement — if you feel the need to stop, we will act immediately to close your account for the requested period.

Can I increase my deposit limit immediately if I change my mind?

No. For player safety, any request to increase a deposit limit triggers a mandatory 48-hour cooling-off period before the new limit becomes active. Decreasing your limit, however, takes effect immediately.

Is 7jaya accessible to players under 21?

No. 7jaya enforces a strict 21+ age policy. Anyone found to be under 21 years of age will have their account permanently closed and any funds returned. We conduct verification checks and encourage parents and guardians to use device-level parental controls to prevent minors from accessing gambling sites.

How do I contact 7jaya for responsible gaming support?

You can reach our support team at any time by emailing [email protected]. Please include your account username and a brief description of your concern. All responsible gaming enquiries are handled with complete confidentiality and are never shared with third parties.